Home > Service Manager 2010 RTM, Service Manager 2010 troubleshooting > Watch your Service Manager service account password

Watch your Service Manager service account password

When installing Service Manager 2010 RTM, I kept getting an error at the end of the install – “Finalize: An error occurred while executing a custom action:RollbackCleanup”.

This seems to be a password issue if the Service Manager service account password contains a | symbol.

We removed the | symbol and the install completed fine. This has been replicated on a forum thread.

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