Home > Audit Collection Services > ACS Collector (AdtServer) fails to start

ACS Collector (AdtServer) fails to start

This came up on the technet forums a couple of days ago. I’ll give the answer first and then the full error message – I hadn’t personally seen this problem before and it doesn’t look like a permissions problem from the error but the resolution was to

  • Check that the ACS database had been created
  • And then also check that there was a login for NT Authority\Network Service that is the database owner for the ACS database.

In this case, there was no login to SQL for the service account used by the ACS Collector and this seemed to cause the error. Manually creating the login and asssinging it to be the owner of the OperationsManagerAC database and then reinstalling ACS solved the problem.

Error Messages

While trying to install the Audit Collection Services on the Management Server the installation fails with the following output:
Find Source Folder: Success
Create Target Folder: Success
Install ACS: Success
Create AdtServer Service: Success
Write AdtServer Registry Parameters: Success
Write Password: Success
Register Application Log: Success
Register Performance DLL: Success
Register MOF File: Success
Create Data Source: Success
Create Database: Success
Create Database Tables: Success
Create Database Stored Procedures: Success
Create Database Login: Success
Configure Database Time Format: Success
Start AdtServer Service: Failure (0x00000002)
The service seems to start if I do it manually but immediately stops.
In the Operations Manager event log these events pop up in this order:
Event Type: Information
Event Source: AdtServer
Event Category: None
Event ID: 4609
Date: 9/2/2010
Time: 1:22:55 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: XXXXXXXXXX
Description:
AdtServer is starting up.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Warning
Event Source: AdtServer
Event Category: None
Event ID: 4660
Date: 9/2/2010
Time: 1:22:55 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: XXXXXXXXXX
Description:
AdtServer encountered the following problem during startup:
Task: Load Certificate
Failure: Certificate for SSL based authentication could not be found. SSL authentication will be disabled
Error: 0x00000002
Error Message:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: AdtServer
Event Category: None
Event ID: 4677
Date: 9/2/2010
Time: 1:22:55 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: XXXXXXXXXX
Description:
AdtServer encountered the following problem during startup:
Task: Open Admin Server
Failure: An error occured during creation of the RPC server for admin connections
Error: 0x00000002
Error Message:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: AdtServer
Event Category: None
Event ID: 4612
Date: 9/2/2010
Time: 1:22:55 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: XXXXXXXXXX
Description:
AdtServer shutdown complete.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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